How
Do I make a deposit to my account?
In
Order to make a deposit you must first download the Casino
Tropez software. For complete step-by-step instructions
on downloading and installing Casino Tropez, go to getting
started section. You than need to open your real money account.
After you receive you real-money username and password,
you are ready to make a deposit into your Casino Tropez
account.
- Start the Casino
Tropez program, and select the ôReal money mode" option.
- Enter your
real username and password in the Login window.
- Select ôCashierö
from the lower-left corner of the lobby followed by
pressing the ôDepositö button.
- Select you
desired deposit method.
How
long does it take to process my deposit?
Credit
card deposits take approximately 2-5 minutes to process
and funds are made available in casino account within this
time frame.
Wire
Transfer deposits take 2 business days to arrive at our
bank. Your account will be credited as soon as our bank
receives the transfer.
Bank
Draft / Personal check deposits take about a week to reach
our offices. It takes additional 10 days for a Bank Draft
to be cleared and about 21 days for a Personal check to
be cleared. Please note that the first phase of a Bank Draft
/ Personal Check deposit is dependent on regular world wide
mail and may vary depending on your location and/or other
factors.
What
is One ATM Cyber Processing and/or 1ATM.Com?
One ATM Cyber Processing is the company that provides all the financial transaction services for Casino Tropez. One ATM has a vast experience with online transaction processing and is processing millions of dollars monthly.
1ATM.COM is just the descriptor for all the deposits/withdrawals made in the casino. This is how you will recognize charges/refunds of Casino Tropez in your credit card statement. The site
www.1ATM.com
also contains information on how to contact One ATM for any billing questions you might have.
How
Do I withdraw my winnings?
To
withdraw money from account go to Cashier and select the
ôwithdrawö button.
If
you have made credit cards deposit(s) prior to your Withdraw
the money you now wish to withdraw will automatically be
refunded to your credit cards. If you have withdrawn more
than your total deposits, any amount in excess of that deposit
amounts, will be refunded to you using your preferred method
of payment, whether it is Bank draft or Wire transfer, selected
by you.
The
reason why we canÆt refund the entire winning amount to
your Credit card is due to the Credit card companyÆs limitations,
and is out of our control.
Our
credit card refund policy is the quickest way to pay the
winnings. There are no charges for credit cards refunds.
Bank
drafts will be sent to your billing address, as specified
by you during the account registration process, using regular
worldwide mail. Please make sure that the specified billing
address is correct to avoid any delays. If this address
had been changed please contact out Customer Service department
at support@CasinoTropez.com.
Please allow up to three weeks for delivery due to slow
mail service. There are no charges imposed on bank draft
withdraws.
If
you select Wire transfer as the preferred method for withdraw,
you will be asked to fill in your bank account details.
There are no charges imposed on Wire transfer withdraws.
You
can track the status of your withdraw requests by entering
the cashier and selecting the ôTransaction historyö screen.
The status column in this screen identifies each transactionÆs
exact phase.
What
is the ôpending withdrawsö screen?
Once
you make a withdraw, your withdraw request is pending to
be processed by our financial department in Antigua. By
entering the ôPending Withdrawsö screen in the ôWithdrawö
section in the cashier you can view all your Withdraw requests
that are waiting to be processed.
Generally
no withdraw request will be processed before 4 business
days of making the request so that you can cancel withdraw
requests while the transaction has not been processed yet,
and return the amount back to your casino account, so you
can go ahead and play.
I
have made a Withdraw but have changed my mind. How do I
cancel a Withdraw request?
As
mentioned, all Withdraw requests awaiting to be processed
show up in the ôpending Withdrawsö screen in ôWithdrawö
section in Cashier, for about 4 business days from your
initial Withdraw request date. You can cancel Withdraw request
as long as they show up in the ôpending Withdrawsö screen,
and return the requested amount back to your casino account,
so you can go ahead and play.
How
can I follow up financial transaction operations?
The
CashierÆs æTransaction HistoryÆ section stores a complete
history of all your financial actions, such as withdraws
and deposit requests.
How
much can I deposit to my Casino Tropez balance?
The
following limits of deposits apply for each deposit method:
Credit
cards
Minimum single deposit $20
Maximum single deposit $1000 per card
Bank Draft / Personal
Check
Minimum single deposit $50
Maximum single deposit $5000.
Wire
transfer
Minimum single deposit $100
No maximum limit
Is
it safe to use my credit card at the Casino Tropez?
Absolutely
yes. We use the best available security measures available
today, such as latest Firewall technology and RSA encryption
to make sure that delicate information remains 100% secure
with us. In fact, using your credit card at the Casino Tropez
is much safer than using it at your local department store.
For further information, visit our Security
section.
